System Support

Desktop Support / Help Desk Service

Customer service is our number one priority. CGM Computer Consulting is committed to achieving 100% customer satisfaction. And this is the approach we take when providing support services to our customers.

We staff our help desk with a combination of skill sets and a variety of skill levels allowing all of our customers to receive quality service at first contact. CGMCC support staff are required to have at least one technical certification.

All user issues are entered into our system and assigned a priority based on a mutual agreement between the customer and CGMCC. We perform daily reviews of all open customer issues and provide timely feed back to insure that our customers are constantly kept informed of any outstanding issues.

• Operating System Updates and Repair
• Virus and Spyware Removal
• Security Software Installation and Updates
• System Performance Evaluation
• User and Application Security

CGMCC support services are available to our clients 24 hours a day, 7 days a week, 365 days a year. We have over 10 years of experience supporting private sector businesses and government clients.

Configuration Management

Maintaining consistency throughout business systems is critical. CGMCC provides a methodology and toolsets to control the changes, that are made to the hardware, software, firmware and documentation throughout your business systems lifecycle.